Microsoft Systems Engineer Opening in DC

November 1, 2008

Talent Family, a well-respected Microsoft niche staffing firm that provides .Net, MCSE, and Dynamics talent for Microsoft partners is looking for a Microsoft Systems Engineer in the greater Washington DC area. Do you have what it takes?

Description/Position Overview

 Senior Microsoft Systems Engineer is responsible for the design, build, test, implementation, re-evaluation, and support of network infrastructure, thereby translating client business requirements into stable and highly reliable network solutions. This position requires specialized expertise with Windows 2003/2008, Microsoft Active Directory, Exchange 2003/2007, SMS/SCCM and MOM/SCOM. Additionally, experience with Rights Management, Identity Management, Microsoft Security, Virtualization, Desktop Management and Unified Communications is desirable. An understanding of Microsoft Solutions Framework (MSF) and Infrastructure Optimization is required.

The ideal candidate is a critical thinker who is expert in designing and implementing enterprise-wide infrastructure platforms. In addition to requirements definition and design/architecture skills, a senior systems engineer must be experienced with project management, project implementation, partner/vendor/third-party management, detailed and comprehensive documentation, testing, performance monitoring, and troubleshooting associated with follow-on support involving Microsoft Technologies. This position requires an individual who can lead efforts to deliver the highest quality Microsoft-based services and maintain high levels of client satisfaction.

Corporate culture is that of consummate customer support. The right-fit systems engineer will know, and perform to, stated SLAs and will work to set and manage customer expectations. He/she will have an exceptional level of experience as a technical consultant in the pre-sales phase, as well as experience as an engagement manager in the delivery phase.

The expectations listed below apply to this engineering position:

Business Development
• Act as a pre-sales technical resource, visiting numerous existing and prospective clients to provide technical consulting, site analysis and overall technical project recommendations
• Review, interpret and act upon client requests and/or scope changes
• Create and present technical presentations

Engagement Management
• Act as systems engineer on multiple projects across all phases including architecture reviews, analysis, planning, design, testing, production rollout and ongoing support
• Attend project planning and status meetings
• Monitor project progress and status
• Provide timely reporting of completed projects/milestones
• Interface with engineers and inside sales to identify project delays due to missing hardware/software items and work with operations to resolve these issues
• Work with client and other engineers to help assure that work being performed is kept within scope of project
• Work with account manager to set proper expectations with client
• Provide services required to “own” customer issues until they are resolved

Technical Expertise
• Act as a subject matter expert on multiple topics
• Follow deliverable templates and best practices documents for practice area resources
• Follow service descriptions, sales and pricing guides, assessments and service offerings
• Provide engineering services for projects including architecture reviews, analysis, planning, design, testing, production rollout and ongoing support


Dell Warranty Field Tech Needed –

November 1, 2008

RCM is currently recruiting for a Dell warranty field technician

This is an open-ended contract opportunity to work as a consultant to repair desktops, laptops, and printers. The Candidate will perform desktop computer “Break/Fix” support and Simple to Complex Installation, Add, or Change requirements of peripherals & Device Drivers. This is a great opportunity for the right individual.

The troubleshooting has already occurred through the Dell help desk support line. That support line has determined the problem is hardware related and ordered the components for replacement.

Your job will be to pick up the hardware and take it to the client site (home, home-based business or small business), swap the part(s) out and return the warranty part(s) to Dell.

This contract pays $27.00 per ticket within 50 miles and $35.00 per ticket from 51-75 miles, and you will be assigned an average of 4-8 tickets a day. The mileage is included in the price per ticket.


Position Overview:

Duties and Responsibilities:

·         Provides quality customer service and support for designated equipment.

·         Escalates problems to appropriate next level of support when necessary.

·         Monitors assigned service calls to ensure timely completion.

·         Ensures all time reporting, expense reporting, and other required reports are accurate and submitted on time.

·         Completes all administrative duties correctly and promptly

·         Meets or exceeds various service levels as established by assignment (calls per day, ETA’s, on-time response, administrative call closure, customer satisfaction.)

·         Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers.

·         Ensures that quality and service level goals are achieved in a timely manner. 



·         At least 2/3 years hands on experience working on hardware repairs and/or upgrades on pc’s, laptops and printers.

·         A+ certification, Associate’s Degree in Electronics, formal PC hardware service courses, or similar military related training can replace a year of hands on experience.

·         Must be comfortable swapping out motherboards (Desktop experience necessary, laptop experience desired)

·         Must have experience diagnosing/troubleshooting hardware issues on pc, laptops, and printers.

·         Proficiency in desktop support of Clients’ individual PCs. Minimum operating system knowledge includes: Microsoft Windows 9x, 2000 and XP

·         Basic understanding of TCP/IP networking, hubs and switches

·         Support of computer networks, as directed by a Level II or III Engineer/Technician

·         A+ certification is preferred

·         Dell Certification is a plus ( If you do not have one we will pay for you to get dell certified)

·         Must enjoy driving, you will be driving from location to location

·         Must have your own tools for repairing computers that include anti-static protection and DC volt-meter

·         Must have your own reliable transportation and valid driver’s license

·         Ability to locate addresses in your immediate area

·         Must dress business casual for the position. No jeans or tennis shoes.

·         Must be well organized


If you are qualified, available, interested, planning to make a change please forward a recent copy of your resume to:, even if we have spoken recently about a different position. If you do respond via e-mail please include your resume and a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP.

November Mid-Atlantic Defense/Intel Job Fairs

November 1, 2008

Don’t miss this year’s final chance to interview for your exciting new career in Information Technology, Engineering, Aerospace, Telecom, Project Management, Intelligence, Operations, Homeland Security, Research, & much more at TECHEXPO Top Secret’s November events.

Please read to the end of this email for details on an AT&T Government Solutions Virtual Hiring Event. Wednesday, November 12,

10am – 4pm BWI Marriott1743 West Nursery Rd.Baltimore, MD 21240

Directions Only: (410) 859-8300

Thursday, November 13, 10am – 4pm

Ritz-Carlton Tysons Corner 1700 Tysons BlvdMcLean, VA 22102

Directions Only: (703) 506-4300


Admission: Any level of Active Security Clearance issued by the US Federal Government or Military is REQUIRED to attend (or clearance last used within past 24 months.)

 Special Announcement: CEO Bill Golden will be giving a pre-event seminar in MD & VA on the changes in the Defense & Intelligence marketplaces from 9:30am – 11:00am.

Interviewing on 11/12 in Baltimore, MD. For consideration, submit your resume by October 31st. Details:

ARINC is looking for YOU!

November 1, 2008

Nationwide Career Opportunities at ARINC

ARINC is actively seeking qualified professionals in the following disciplines:

Logistics, Electronics Technicians, Analysts, Program Managers, Information Assurance, Transportation, Aviation, Contracts, Program Protection, Systems Security

Engineering—Mechanical, Electrical, Systems, Reliability & Maintainability, Test & Evaluation, Software, Computer, Network, Security Communication

To view all current positions and apply online go to

Resume 101 – The Basics of the Resume

November 1, 2008

Career Tips and resume basics. This short video clip contains good information that all professions can benefit from.

Tutorial Videos Coming Soon

October 11, 2008

In our constant quest to provide the best for our customers,
we will be releasing a series of web videos highlighting the various areas
of the job market, online resumes, interview prep and more.

If you have suggestions leave a comment on this blog.

When is the Right Time to Separate?

August 7, 2008

When Will You Separate From the Military?

For every servicemember, whether you stay two years or enlist for 30 years, you have to leave at some point. The question is: When is the right time to separate?

There are many schools of thought surrounding this:

“If you stay for 10, you might as well do 20”

“Get out after your first enlistment”

“Don’t get out until you’re ready”

For each servicemember, it is a personal decision. Are you getting out of the military to ‘escape’ a bad tour? Do you have a solid gameplan on how you will establish yourself once you are separated?

We have guided hundreds of servicemembers into well-paying civilian assignments -but- we also preach that the US military is one of the few places that you can completely establish yourself with no money down.

There is no right or wrong decision – only options. Send your transition questions to to be featured on our ask anyresume section of our blog.

Any Resume Staff –